Raising the Bar – Customer Service Targets
At AeroDesigns we believe it is important to offer the best customer service experience to all our website design clients. This encompasses the whole spectrum of enquiries, from sales enquiries to the support helpdesk and accounts enquiries. More and more companies let this slip these days, or take too long to resolve problems and answer enquiries. We think it is about time we raised the bar and set some tangible and transparent standards that we aim to stick to, such as:
Response Times
- Sales enquiries: 3 hours
- Support requests: 2 hours
- Accounts queries: 12 hours
- ‘Out of hours’: 14 hours
Written by Chris Pangburn.
