We have recently completed and launched a website for Adtronik which was commissioned by the public sector organisation ‘Newcastle Science City’. The website was set up to promote an innovative and advanced new technology based on in-image contextual advertising. In English this basically means that they will be offering Pay Per Click advertising within images – using advanced image recognition technology developed by US and UK universities.

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At AeroDesigns we believe it is important to offer the best customer service experience to all our website design clients. This encompasses the whole spectrum of enquiries, from sales enquiries to the support helpdesk and accounts enquiries. More and more companies let this slip these days, or take too long to resolve problems and answer enquiries. We think it is about time we raised the bar and set some tangible and transparent standards that we aim to stick to, such as:

Response Times

• Sales enquiries: 3 hours
• Support requests: 2 hours
• Accounts queries: 12 hours
• ‘Out of hours’: 14 hours

Please note that our client webmail and hosting control panels have now moved to new homes. They will work exactly the same as before, but you will need to go to the following addresses to log in:

• Webmail: http://webmail.aerodesigns.co.uk
• Control Panel: http://cp.aerodesigns.co.uk

Sometimes problems with email accounts or websites are hard to diagnose and fix over the phone. Without a clear error message it is difficult to establish exactly what is causing the issue.

We are now pleased to announce that we can offer remote support to all our clients – so if you are having difficulties setting up your email accounts or are having other problems then with your permission we can log onto your computer remotely and fix the problem.

It doesn’t matter whether you’re at your home or in the office, the software we use works behind any network, and as long as you have an internet connection then we will be able to help you out.

AeroDesigns are proud to have been commissioned to work on the Maxwell Motors Ford website – a ford dealership in Berwick. We will be rebranding and redesigning their existing website to increase consistency, interactivity and convey a cutting-edge feel. We also have a few ideas up our sleeves that will save the directors time, and will significantly increase the amount of visitors that the site receives.

Welcome back to the AeroDesigns Small Business Blog – we will be integrating this blog with our main website over the coming month, and will be adding significantly to the content. Our aim is to provide our clients and other website owners with tips, articles, and breaking research which will help them get the most out of their website. One of the most important measures of a website’s success is whether it actually achieves its objectives – such as generating leads and making sales. We are focussed on designing websites which become a great indispensable asset for businesses. Please check back soon to see what new articles we have added.